REFUND / RETURN POLICY

Effective Date: 15-05-2026

At JackD Foods, food products are generally non-returnable due to hygiene, food safety, and product integrity considerations.

1. Return Eligibility

Products are not eligible for return once delivered. Refund requests will only be considered in the following cases:

No other return requests will be accepted unless approved by JackD.

Customers must report eligible issues within 24 to 48 hours from delivery.

Claims made after this period may not be considered.

To process a claim, customers must provide:

Claims without sufficient proof may be rejected.

JackD chocolates are crafted using natural ingredients without preservatives, emulsifiers, stabilizers, artificial colours, or unnecessary additives.

Due to weather or temperature variations during transit, minor softening, texture changes, or cosmetic melting may occasionally occur.

Such changes do not affect product safety or edibility and therefore are not eligible for refund, return, or replacement.

Approved claims will be resolved through refund only. JackD does not provide product replacements under this policy.

Refunds will be processed through:

For prepaid orders:

For COD orders:

Refund timelines may vary depending on payment provider processing times.

For eligible claims, contact:

Email: support@jackd.co.in
Phone: 8248858785

Approved returns and refunds will be processed within 10 business days from the date the return request is approved.